Refund Policy | VowForever

When you can get your money back, how to ask within 14 days, and what happens to your plan after a refund.

1. Our approach

VowForever sells digital services that start working as soon as payment is confirmed. As our Terms of Transaction say, if something is wrong with your purchase you can email us within 14 days of payment, and we review every request in good faith. This policy explains how that works in practice. It does not limit any rights you have under consumer law where you live.

2. When we refund

We refund, in full or in part, when:

You were charged more than once for the same purchase.
You paid but the plan or add-on was never activated and we could not fix it.
The service did not work as described because of a problem on our side, and we could not fix it within a reasonable time after you reported it.
A payment was made from your account without your permission, once we have verified this.
The law requires a refund.

3. When we usually do not refund

Outside the cases above, we generally do not refund:

A change of mind after the plan or add-on was activated and worked as described.
An event that was postponed or cancelled, or guests who did not open the invitation.
Problems caused only by your own device, browser, or internet connection.
Requests sent more than 14 days after payment, unless the law says otherwise.
Add-ons redeemed with points, because no card payment was made. If points were spent on the wrong invitation by mistake, contact us and we will review it.

4. Done-for-you service

No payment is taken on the website when you send a done-for-you request. The price, payment method, and cancellation terms for that work are agreed with you when our team contacts you, before any work is delivered.

5. How to request a refund

Email support@vowforever.love with the subject "Refund request" and include:

The email address on your VowForever account.
The order reference from your Polar receipt, or the date and amount shown in Billing.
What you bought (plan or add-on) and a short description of the problem.

6. How refunds are processed

We review requests and reply within [To be confirmed: response time, e.g. 3 business days]. Approved refunds are issued through Polar to the original payment method. Polar sends a confirmation email; how quickly the money appears depends on your bank or card issuer and often takes 5–10 business days.

Refunds are made in US dollars. If your bank converted the original payment, the amount you see back may differ slightly because of exchange-rate changes.

7. What happens after a refund

When Polar confirms a refund, our records flag the order for review. Any affiliate commission earned on that order is voided, and reversed if it was already credited. We may then end the refunded plan or remove the refunded add-on, which returns your account to the limits you had before. Your invitations and their content are not deleted because of a refund.

8. Chargebacks and disputes

Please contact us before disputing a charge with your bank; most problems are solved faster that way. If a dispute is opened, Polar handles it with the card network, and we may limit paid features on the account while it is open.

9. Contact

Refund questions: support@vowforever.love.