Purchase Process | VowForever

Step by step: how buying a plan, an add-on, or the done-for-you service works on VowForever, and what to do if something goes wrong.

1. What you can buy

Creating and publishing an invitation on the Free plan costs nothing. You can pay for three kinds of things:

Plans: Basic or Premium, each active for 365 days, with higher limits for photos, views, and invitations.
Add-ons: extra views, images, or days online for one invitation, an extra invitation slot for your account, or watermark removal for one invitation.
Done-for-you service: our team builds the invitation for you.

2. Buying a plan

Step 1: Sign in or create a free account with Google or email.
Step 2: Compare plans on the Pricing page: limits, features, and price.
Step 3: Choose Basic or Premium. You land on the upgrade page; if you are not signed in, you are asked to sign in first and then brought back.
Step 4: Review the plan and continue to the secure Polar checkout.
Step 5: Enter your payment details and, if you have one, a discount code. Any applicable tax and the final total are shown before you pay.
Step 6: Pay. You are returned to a payment status page on VowForever.
Step 7: Polar sends us a verified payment notification and your plan is activated automatically, usually within a minute, for 365 days from the payment date. The status page updates on its own.
Step 8: Polar emails your receipt. The order also appears in Billing in your dashboard, where you can open the Polar customer portal for invoices.

3. Buying an add-on

Step 1: Open Add-ons in your dashboard and pick the add-on.
Step 2: For add-ons that apply to one invitation, choose which invitation.
Step 3: Pay with points (if the add-on lists a points price and you have enough) or by card through Polar.
Step 4: Points purchases apply immediately. Card purchases apply as soon as Polar confirms the payment, and you return to the Add-ons page.
If you leave a card checkout unfinished, you can resume it from the Add-ons page until the checkout link expires.

4. Requesting the done-for-you service

Step 1: On the done-for-you page, choose a package, add any extras, and send your details. You see an estimated total, but nothing is charged.
Step 2: A designer contacts you within 1–2 business hours (or 45 minutes with Rush, during business hours) by the contact method you chose.
Step 3: Together you confirm the details, the final price, and how to pay before any work is delivered.
Step 4: If you were signed in when you ordered, follow the request under Service orders in your dashboard, from requested to delivered.

5. Renewing or changing plans

Plans never renew automatically. When a plan ends, your account returns to Free plan limits and your content is kept. To renew or move from Basic to Premium, use Billing in your dashboard.

A new plan purchase replaces your current plan and runs 365 days from the new payment date, or until your current expiry date if that is later. Remaining time is not added on top.

6. If something goes wrong

Charged but not activated after a few minutes? Email support@vowforever.love with your account email and the order reference from your Polar receipt. Charged twice? The duplicate is refunded. Declined or cancelled? Nothing was charged, try again whenever you are ready.

See also: Payment Policy · Refund Policy

Related policies: Terms of Transaction · Payment Policy · Refund Policy